Use Product Reviews to check customer feedback across your products.

Find a review

  1. Open Product Reviews from the Products navigation.
  2. Search review text or a product name.
  3. Choose All, Active, Pending or Rejected.
  4. Read the rating, comment and any media.

Approve a review

  • Check the review belongs to the correct product.
  • Choose Approve Review.
  • Wait for success and check the Active tab.

Reject a review

  • Choose Reject Review when it should not be active.
  • Check the Rejected tab.
  • Use a fair, consistent moderation policy.

Delete a review

  • Choose Delete Review.
  • Read the separate confirmation.
  • Confirm only the intended review.
  • Rejecting and deleting are different actions.

Check the storefront

  • Open the relevant product.
  • Check how the review appears after moderation.

If the list is empty

  • Clear search and choose All.
  • Check your Products access.
  • A new product may have no reviews yet.