Use Connect WhatsApp to connect through Meta, then choose the product catalog for your store.

Before you start

  • Check your WhatsApp Commerce access.
  • Use the intended Meta business account and phone number.
  • Check you can manage the required business assets.
  • If connection settings are not ready, contact support.

Step 1: Complete the Meta window

  1. Open Connect WhatsApp.
  2. Choose the connect button.
  3. Complete the Meta steps.
  4. Check the selected business, account, number and permissions.
  5. Return to Peedia Online.

Step 2: Check connection status

  • Connecting: setup is still processing.
  • Needs attention: read the failure shown before retrying.
  • Connected: continue to catalog setup.
  • Meta’s screens can change. Follow the current window rather than an old screenshot.

Step 3: Connect the product catalog

  1. Choose Connect product catalog.
  2. Wait for the catalogs to load from Meta.
  3. Select the intended catalog and confirm.
  4. Wait for product sync and check its progress.

If your catalog is missing

  • Check the selected Meta business.
  • Check you have access to the catalog.
  • Resolve account-connection errors before catalog selection.
  • Send support the visible error and relevant account/catalog IDs.
  • Keep access tokens and passwords private.

Disconnect only when intended

  • Read the disconnect confirmation first.
  • Disconnecting removes the connection from Peedia Online; Meta assets are not deleted.
  • Do not disconnect a working account just to restart a guide.

Need the manual setup?