Connect your business account to Peedia Online to use the supported WhatsApp Commerce tools.

Before you start

  • Check your WhatsApp Commerce access.

  • Use a Meta account with permission to manage the intended business assets.

  • Check Meta’s current number and account requirements.

  • Signup OTP verification and WhatsApp Commerce are separate tasks.

Choose your connection method

  • Guided: use Connect WhatsApp if your store offers it.

  • Manual: enter Cloud API details in WhatsApp Commerce.

  • Ask support before changing a working connection if you are unsure.

Method 1: Guided Meta connection

  1. Open Connect WhatsApp and choose the connect button.

  2. Complete the Meta window. Check the business account and number.

  3. Return to Peedia Online and wait for Connected.

  4. Choose Connect product catalog.

  5. Select the intended catalog and wait for product sync.

Method 2A: Enter manual account details

  • Phone Number

  • Phone Number ID

  • Business Account ID

  • API Key: use the appropriate access token from your Meta setup.

  • Check the values and choose the connect action.

Method 2B: Set up the webhook

  1. Copy the Webhook URL and Verify Token shown by Peedia Online.

  2. Enter them in the relevant Meta webhook settings.

  3. Complete Meta’s verification.

  4. Return and choose Verify Webhook.

Method 2C: Connect the catalog

  1. Enter your Meta Catalog ID.

  2. Choose Add Catalog & Sync Products.

  3. Wait for the sync to finish.

Check the result

  • Confirm the intended account and phone number.

  • Complete the connection checklist.

  • Check catalog sync before opening the inbox.

  • Use an internal test contact for the first check.

If connection fails

  • Check the IDs, token validity, webhook and catalog access.

  • Read the error before retrying.

  • If settings are not ready, contact support.

  • Keep tokens and verification codes out of screenshots.

  • Follow the current Meta setup instructions for Meta account requirements.