Open Orders to review incoming customer orders and choose the next action.

Step 1: Find the order

  1. Search by order ID or use Status.
  2. Open the order reference.
  3. Check products, customer, shipping details and totals.
  4. Check payment details before choosing an action.

Pending order: Accept or Reject

  • Choose Accept if you will handle the order.
  • Choose Reject if you must decline it.
  • Read the confirmation before choosing Yes, Confirm.

Accepted order: Ship Order

  • Use Ship Order when ready to dispatch.
  • Add tracking details through the existing dialog if needed.
  • Reject remains a separate action.

Rejected order: Accept again

  • Accept can be available to accept the order again.
  • Review the order before confirming.

Shipped order: Delivered

  • Use Delivered once the customer has received the order.
  • Use only actions currently shown and read their confirmations.

Check payment separately

  • Accepted, Shipped and Delivered describe the order’s delivery progress.
  • They do not prove money was collected.
  • Review Paid amount, Balance and Payment status.
  • Record manual payments only after confirming receipt.

Tracking and documents

  • Edit shipping: review the fee and method.
  • Tracking: enter shipment details.
  • Copy Tracking Link: copy the customer-facing progress link.
  • Print Documents: choose Invoice or Shipping Label.

If you need help

  • Use Show order guide where available. It explains controls without using them.
  • Clear filters if an order is missing.
  • Contact support with the order reference.
  • Do not use a real order action just to test a guide.