How to Review Abandoned Carts and Follow Up

Use Abandoned Carts to review captured carts that have not completed checkout
after the selected time.

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STEP 1: FIND A CART

 1. Open Abandoned Carts under Orders.
 2. Set Abandoned After. Example: 30 minutes.
 3. Filter by recovery Status, Source or WhatsApp Status.
 4. Search by name, phone or visitor details.
 5. Check the items and cart value.

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UNDERSTAND THE CHECKOUT STAGE

 * Address pending: address details need attention.
 * Shipping pending: the shipping step is incomplete.
 * Payment pending: the payment step is incomplete.
 * Ask about the actual issue before offering a discount.

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STEP 2: FOLLOW UP IF APPROPRIATE

 * Use the cart’s WhatsApp recovery action when a valid phone number exists.
 * Check the customer context and permission to contact them.
 * Opening the action marks the cart Contacted and opens WhatsApp.
 * It does not prove a message was sent.
 * Review the message before sending and respect opt-outs.

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STEP 3: RECORD THE RESULT

 * Use New, Contacted or Recovered to reflect what happened.
 * Check Orders to confirm a completed sale.
 * Cart value is a possible sale, not money collected.
 * Do not assume an automatic reminder was sent.

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IF A CART IS MISSING

 * Clear filters and check Abandoned After.
 * Some sessions have no captured phone or name.
 * A recovery action cannot contact a number that was never provided.