How to Record Order Payments, Share Tracking and Print Documents

Open the correct order before changing payment records, sharing tracking or
printing documents.

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RECORD A FULL OR PARTIAL PAYMENT

 1. Confirm the payment actually arrived.
 2. Open the order’s Payment section.
 3. Use Mark Paid for the appropriate full-balance action.
 4. Use Partial for part of the balance.
 5. Review the amount, limit shown and optional Notes.
 6. Choose Save.
 7. Check Paid amount, Balance and Payment status.

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IMPORTANT PAYMENT CHECKS

 * A payment record does not charge a card, collect COD or transfer money.
 * Do not enter more than the permitted balance.
 * For a gateway mismatch, compare the transaction and ask support before adding
   a duplicate manual record.

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ADD SHIPMENT TRACKING

 1. Choose Tracking in Shipping Details.
 2. Select the shipping partner.
 3. Enter the requested partner name/link or tracking ID.
 4. Save and check the tracking destination belongs to this shipment.

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SHARE ORDER PROGRESS

 * Choose Copy Tracking Link near the order header.
 * Check the recipient before sharing it.
 * The link relates to a specific customer’s order.

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PRINT AN INVOICE OR SHIPPING LABEL

 1. Choose Print Documents.
 2. Select Invoice or Shipping Label.
 3. Check the order, address and totals.
 4. Print or share the correct document.

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PRINT A PERSONALIZED DESIGN

 * Review the available print-ready design file separately.
 * A design file is different from an invoice or shipping label.

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IF DETAILS LOOK WRONG

 * Check the order reference and latest shipping/payment details.
 * Do not mark an order paid or delivered to correct a printout.
 * Contact support with the reference and visible error.